ONLINE RETURNS INFORMATION

 

Extended Christmas Returns

 

Shop with confidence at Owen & Robinson this Christmas with our extended returns policy, valid over the festive period from Wednesday 18th November and you'll have until Wednesday 6th January to return purchases bought during this time.

 

Refunds and exchanges will be accepted on the presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. During these times it may take longer than usual to process returns. We appreciate your patience and understanding. We offer this returns policy in addition to your statutory rights.

 


At Owen & Robinson we are sure that you will be delighted with your online purchase. If for any reason that is not the case we offer a 14 day full refund (excludes bespoke and personalised items and custom orders). Please return your purchase to us unworn within 14 days of receipt in its original condition together with the original packaging and documentation to the above address.

*Please note that in store purchases are non-refundable.*

To proceed with a return, please follow the steps below;

 

 

 

 

 

 

 

 

BESPOKE & PERSONALISED ITEMS

Unfortunately these items are non-returnable and non-refundable.

This includes any item that is;

• Made to order or items that have been altered to a customer’s request.


• Rings that have been made to order


• Rings that have been re-sized


           We will inform you via email if your item falls into one of the above categories.           

 

 

 

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged of defective in any way, please notify us within 3 working days. Kindly keep all packaging and return this back to us with the goods within 30 days. We will reimburse the return postage on damaged or defective goods upon submission of receipt showing the cost you have incurred for returning the item.

 

We will endeavour to process your refund as quickly as possible and in any case within 14 days of receiving the returned goods. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive and incorrect item, please contact us immediately on 0113 245 3773 or email websales@oandr.co.uk and we will rectify the situation.

        

 

 

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